Message to Shareholders: Chairman of the Board
Dear Ace Shareholders,
Looking back at 2025 I think we can all agree that Ace continues to grow in many ways - from our financial growth to opening new stores, to attracting new customers and providing new, innovative ways to serve them. I am proud to say that 101 years later, we continue to adjust and improve to meet the needs of the communities we serve. Although financial performance remains an important metric, we are dedicated to supporting our local communities and earning the trust and respect of both our customers and valued employees.
Looking back on 2025, here's some key statistics that depict that devotion:
- Our customers are happy - 87.8% of customers surveyed rated Ace retailers a 5 out of 5 for customer satisfaction.
- Our employees are engaged - Overall, our participating retailers enjoyed employee engagement survey scores in the top third of Gallup's database.
- Our product is available - Our retail in-stock position was 94.9%, the highest in our history.
We also had several noteworthy accomplishments from 2025 that we should all take great pride in:
- #1 on Entrepreneur Magazine's "Best of the Best" Franchises List
- #5 on Franchise Times' Top 400 List
- #5 Most Trustworthy Company in America (according to Newsweek)
- #5 in Entrepreneur Magazine's Franchise 500
On behalf of the entire Ace Board of Directors, thank you for contributing to yet another successful year for our company. I've said it before, and it rings true year after year: your commitment to building and growing your business and strengthening our iconic Ace brand - all while serving your local communities - is the reason why Ace is, and always will be, the place.
Steven Burggraf
Chairman of the Board
