Order Tracking

Click here to track your order: Track Your Order

When can you track your order?

At our warehouse, tracking numbers are assigned to packages almost immediately and will appear in your Order History page. It may take up to 48 hours or longer before the tracking # is visible on the Order History page. This is because even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours or more.

Orders placed on acehardware.com may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during checkout, and the carrier that is delivering your item(s). Occasionally, orders are delivered via a carrier that does not offer the ability to track a package.

Finding Your Order Status:

The status of your order is easy to find.

• Check your email. You were required to enter an email address during Checkout; you will receive emails keeping you up-to-date about the status of your order.
• Visit the website. Sign in for your Order History at acehardware.com 24 hours a day. You may view information about your most recent orders (including tracking information) as well as past orders. If you checked out as a guest, please refer to your confirmation email for the package tracking number.

* Please note: Order information may not appear in your Order History on acehardware.com for up to 1 hour.

If you still have questions about your order, please contact Customer Care at [email protected].

Order Communication

After you place your order, you will receive emails about your order. Below are examples of emails you might receive:

• Order Received Email: This email confirms that we have received your order. It includes your order number. Keep this email for your records.
• Order is Ready Email: This email confirms that your order or part of your order is ready for pickup or delivery. You may receive multiple emails depending on the items you selected, or if you ordered multiple items with different delivery/pickup methods. The "ready" time of your order depends on the delivery/pickup method selected, item selected, and your delivery/pickup location.
• Order has Shipped Email: This email confirms that your order or part of your order has shipped. You may receive multiple emails depending on the items you selected. The shipped time of your order depends on the shipping method selected, item selected, and your shipping location. For Ship to Home orders, you will find your package tracking number on this email.
• Order Update Email: On occasion, an order is placed for Free Store Pickup or Deliver from Store, however inventory is sold out as the order is placed. As a courtesy, we order the item to be shipped to your store from our closest warehouse. Look for your Order Ready Email as your items become ready for Free Store Pickup or Deliver from Store.
• Order Cancellation Email: On occasion, you may receive this email for the following reasons; item(s) not available, difficulty in processing your payment information, or cannot ship to the address provided. Please call Customer Care at 888-827-4223 with any questions.
• Return Summary Email: You will receive this confirmation email after a return (initiated by you) is processed for items in your order. This email will include details about the items returned and the dollar amount refunded.

Order Cancellations

Occasionally, orders or parts of an order are canceled by our system for various reasons. Some reasons are:

• Item(s) not available.
• Difficulty in processing your payment information.
• Cannot ship to the address provided.

If your order is canceled, you will receive an email notifying you of the cancellation. You will not be billed for any canceled items.

There may be times when you wish to cancel the order you have placed (after you have clicked "Place Order", your order begins to process).

If you wish to cancel your order, you can do so from either your "Order History" page, under My Account (if you are logged into the acehardware.com website), or through the Track Your Order page. Since our system is designed to fill orders and get them on their way as quickly as possible, you may not be able to cancel your Ship-to-Home order before it has been shipped your way. If you receive your order, simply return any items you do not want by following our Return Instructions and returning to your local store. You can find your local store on the Store Locator.

Subscription Terms

Last updated December 9, 2024

These subscription terms and conditions (the “Subscription Terms”) govern the subscription ordering programs (the “Subscription Programs”), offered by Ace Hardware Corporation, its subsidiaries, and affiliates (collectively, “Ace” or “we” or “us”), which includes subscriptions for individual products (each, a “Basic Subscription”) and the Ace YardRx subscription program (each, a “Ace YardRx Subscription”). Each of the Basic Subscription and Ace YardRx Subscription programs may be referred to in these Subscription Terms individually as a “Subscription” and collectively as the “Subscriptions”.  These Subscription Terms are between you and Ace and govern your and our respective rights and obligations related to the Subscription Programs.  These Subscription Terms apply in addition to the Ace Terms of Use at: https://www.acehardware.com/customer-service-center/safety-security-privacy#terms-of-use, the Ace Privacy Policy at: https://www.acehardware.com/privacy, each of which are incorporated into these Subscription Terms by reference.

BY PURCHASING A SUBSCRIPTION YOU AGREE TO BE BOUND BY THESE SUBSCRIPTION TERMS, INCLUDING WITHOUT LIMITATION, THE ARBITRATION AGREEMENT AND CLASS ACTION WAIVER INCLUDED IN THE ACE TERMS OF USE, AND ANY ADDITIONAL TERMS INCORPORATED HEREIN BY REFERENCE.

1. SUBSCRIPTION PROGRAMS

Subscription Programs allow you to purchase certain products offered by Ace on a recurring basis at a frequency you select.  Not all products sold by Ace are available for a Subscription Program.  If a product is eligible to be ordered as part of a Subscription Program, the option to purchase the product as part of a Subscription Program will be displayed on the product detail page on the Ace website or mobile application.  An Ace account (“Account”) is required to participate in Subscription Programs.  If you do not have an Ace account, you can create an Account for free at www.AceHardware.com.  Your participation in any Subscription Program is personal to you, and you may not transfer, assign, or resell your Subscription or any of the benefits to any third party without our authorization, which we may grant or withhold in our sole discretion.

By signing up for a Subscription Program, you authorize us to automatically charge your card and fulfill your Subscription orders according to the delivery schedule you choose at the time of sign up.  Your Subscription will automatically renew on a recurring basis and your payment method will be charged until you cancel the Subscription.

The price for each Subscription will be displayed on the applicable product detail page for the selected product.  The total cost charged to your payment method for each Subscription order will be the cost of the item on the billing date for your Subscription (which is subject to change based on price fluctuations and certain promotional discounts, or sales that may be available from time to time), plus any applicable sales tax, or delivery charges, and fees. 

We will notify you if the price of your item increases before your next Subscription order is processed at the new price.  If you do not want to continue your Subscription at the new price, you can cancel your Subscription as outlined below.  You can view the current price and billing date(s) for Basic Subscriptions by logging into your Account and clicking on “Subscriptions” under the “Account” tab.

You can only pay for Subscriptions using a valid credit card or valid debit card.  You cannot pay for Subscriptions using Ace Rewards, prepaid cards, gift cards, or any other coupon, discount, or promotional credit or offer. 

The total cost for each Subscription order will be charged to the payment method you selected at the time of signing up for your Subscription, or as may be modified by you from time to time.  You agree to pay for the products included in your Subscription on the billing date using the selected payment method and you authorize Ace to charge the selected payment method for each Subscription order. If we are unable to complete your Subscription order with the authorized payment method, we will send you an email to the email address associated with your Account to inform you of the issue and to ask that you update your payment method.  If you do not update your payment method by the date specified in that notice, your Subscription will be canceled and no further orders will be fulfilled unless you sign up for a new Subscription.  You can view the billing date for each Subscription by logging into your Account and clicking “Subscriptions” under the “Account” tab.  To avoid being charged, skip, or cancel your Subscription before the billing date as outlined below.

If an item in your Subscription is out of stock, discontinued, or unavailable for any reason, such that we are unable to fulfill your Subscription at the applicable delivery frequency, we will send you an email to the email address associated with your Account along with information about the affected Subscription.  If the item is unavailable on a temporary basis, your delivery may be canceled, but will resume for subsequent orders in your Subscription.  If we propose a modification to your Subscription and you do not accept the modification, you need to cancel your Subscription before the billing date to avoid being charged.

On the date you enroll in a Subscription, your order may be eligible for free delivery, discounts, promotional pricing, or other offers, which will only apply to the first delivery of your order, unless otherwise indicated.  Free delivery, discounts, promotional pricing, or other offers are subject to additional terms and conditions which will be disclosed where the offer is made.

Ace may provide certain benefits as part of the Subscription Programs, which may include, promotional pricing, free delivery, discounts, or other offers.  Any limitations or conditions will be disclosed at the time that the offer is presented.  Ace reserves the right to modify or discontinue benefits offered as part of any Subscription Program.  If Ace modifies or discontinues benefits offered as part of your Subscription Program, Ace will send you an email notice to inform you of the change at the email address associated with your Account.  The changes will apply to all future orders in your Subscription as of the date in that notice.  If you continue to subscribe to the applicable Subscription Program, you will be deemed to have accepted those changes.  If you do not accept the modification, you need to cancel your Subscription before the billing date to avoid being charged.

2. HOW TO CANCEL OR MODIFY YOUR SUBSCRIPTION– IMPORTANT INFORMATION

You may cancel your Subscription or skip any order at any time before the billing date for your next order by logging into your Account and accessing the “Subscriptions” pageunder the “Account” tab.  To cancel, select your Subscription on the Subscriptions page and click “Cancel”.  Once you cancel, you will lose any promotional discounts that apply to your Subscription. 

To skip the next order, or modify, select your Subscription on the Subscriptions page and click “Manage” and follow the instructions. If you skip an order the next delivery will be skipped, and your Subscription will resume at the normal frequency for all subsequent deliveries.

You can also manage your Subscription by contacting Ace’s Customer Service department by phone at 888-827-4223 or via the Contact Us Form. 

3. ACE YARDRX – ADDITIONAL TERMS

The terms in this Section only apply to Ace YardRx Subscriptions.  The terms in this Section apply in addition to all other terms in these Subscription Terms.  In the event of any conflict or inconsistency between the Subscription Terms and the terms in this Section, the terms in this Section shall prevail, govern, and control, with respect to the Ace YardRx Subscriptions only.

The Ace YardRx Subscription program allows you to enroll in an annual subscription program for lawn care products.  To sign up for an Ace YardRx Subscription, you must be an Ace Rewards member. If you are not an Ace Rewards member, you can enroll for free at: https://www.acehardware.com/user/login?rewardsSignup=true&fromlanding=true#joinAceRewards.

To sign up for an Ace YardRx Subscription, follow the instructions to enter your address on the Ace YardRx landing page.  Your recommended product mix based on your address and approximate lawn size will be displayed on the Ace YardRx results page (the “Results Page”).  Ace YardRx Subscriptions are only available for delivery by your local Ace store, so geographic restrictions may apply.  Ace YardRx Subscriptions deliver product bundles in up to three (3) installments per calendar year (in some regions, Ace YardRx Subscriptions are delivered in two (2) installments per calendar year).  The price for each Subscription will be displayed on the applicable Results Page for your Yard Rx Subscription.  Your payment method will be charged on the billing date for each installment in your Ace YardRx Subscription.  You can view the billing date and estimated delivery date for each installment by logging into your Account and clicking “Ace YardRx” under the “Account” tab.  To avoid being charged, cancel your Ace YardRx Subscription before the billing date as outlined below.

If you sign up for an Ace YardRx Subscription after any of the scheduled delivery dates for the year in which you sign up, you will only receive the remaining installments for that calendar year, if any. 

Your Ace YardRx Subscription will automatically renew each calendar year until you cancel.  We will send you an email to the email address associated with your Account approximately thirty days before your renewal with information about the new products and Ace YardRx Subscription Price.  To make changes to your Ace YardRx Subscription or to cancel, follow the instructions below.

How to Cancel or Manage Ace YardRx Subscriptions – Important Information

You may cancel your Ace YardRx Subscription at any time before the billing date for your next order by logging into your Account and accessing the “Ace YardRx” page under the “Account” tab.  To cancel, select your click “Cancel Plan”.  Once you cancel, you will lose any promotional discounts that apply to your Ace YardRx Subscription. 

To modify the items included in your Ace YardRx Subscription, select click “Manage” and follow the instructions.  Modifications to your orders must be made before the next billing date to be effective.  Estimated delivery dates for Ace YardRx orders cannot be changed by users. Ace YardRx Subscriptions cannot be paused or skipped. 

You can also manage or cancel your Subscription by contacting Ace’s Customer Service department by phone at 888-827-4223 or via the Contact Us Form. 

4. RETURNS AND REFUNDS

We may, in our sole discretion, offer refunds or credits for products purchased as part of a Subscription Program, on case-by-case basis and in accordance with our 30 Day Return Policy.

5. TERMINATION BY ACE

We may terminate any of your Subscriptions at our discretion without notice. If we do so after you have been charged a Subscription price but prior to our delivery of the order for that Subscription period, your Subscription will be canceled, and we will give you a refund of the applicable Subscription price for that order.  However, we will not give any refund for termination related to conduct that we determine, in our discretion, violates these Subscription Terms, the Ace Terms of Use, or any applicable law, or involves fraud or misuse of any Subscription.  Our failure to insist upon or enforce your strict compliance with these Subscription Terms or the Ace Terms of Use will not constitute a waiver of any of our rights.

6. MODIFICATION

We may modify any of these Subscription Terms, at any time. If we amend these Subscription Terms, we will revise the “last updated” date located at the top of these Subscription Terms.  For changes to these Subscription Terms that Ace considers to be material, Ace will send you an email at the email address associated with your Account.  If you continue to participate in any Subscription Program by maintaining Subscriptions, logging onto your Account or in any other way after these Subscription Terms have been changed, you will be deemed to have read, understood and unconditionally consented to and agreed to such changes.  IF YOU DO NOT AGREE TO ANY CHANGES, YOU MUST CANCEL YOUR SUBSCRIPTION(S).

Each order processed under any Subscription will be subject to the then current version of these Subscription Terms.  The most current version of these Subscription Terms will be available on the Website and will supersede all previous versions of these Subscription Terms.

7. DISPUTE RESOLUTION; ARBITRATION; PROHIBITION OF CLASS ACTIONS

All claims arising out of or relating to any agreement with Ace and any Ace site, product, service, application, or tool, including these Subscription Terms (collectively, “Ace Offerings”), will be resolved exclusively through binding arbitration according to the Dispute Resolution Terms, available at www.acehardware.com/dispute-resolution-terms.  The Dispute Resolution Terms are hereby incorporated by reference in these Subscription Terms. We both agree that all claims must be brought in an individual capacity and not as a plaintiff or class member in any purported class or representative action or proceeding.